1. Plain-language summary

This summary does not replace the complete policy. Rights provided by applicable law remain available.

2. When the service is considered started

After receiving payment and the required intake materials, we will send a written project-start notice. The service is considered started when that notice is sent.

For a scheduled Shopify Setup Session, if no earlier project-start notice was sent, the service starts at the scheduled appointment time when the provider joins and is ready to perform the session.

3. Client cancellation

Before the service starts

A client may request cancellation before the project-start notice or scheduled session start and receive a full refund of the amount paid to us for the service and any unstarted add-ons.

After the service starts

Once work has started, a refund is not provided solely because the client changes their mind, changes business direction, no longer needs the service, or did not obtain a desired result that was never guaranteed.

If a package has been only partly delivered, we may offer completion, correction, a reasonable proportional refund for the undelivered portion, or another solution required by applicable law. The appropriate solution depends on the documented work already performed and the package scope.

4. Scheduled-session changes

• The client may request one reschedule without an additional service fee by giving at least 24 hours’ notice, subject to availability.
• A late arrival does not automatically extend the scheduled end time.
• If the client misses the session or gives less than 24 hours’ notice, we will offer one shorter courtesy rescheduling window when reasonably possible. Repeated missed appointments may require a new booking.
• If we cancel a session, the client may choose rescheduling or a full refund for that session.

This structure is intended to protect reserved time without imposing an automatic hidden forfeiture.

5. Missing information and client delays

Delivery targets do not begin until required materials and access are complete. If the client does not provide requested information, the project may be paused and moved to the next available production window.

• After 14 days without required information, we may send a reminder and pause scheduling.
• After 30 days, we may require a refreshed intake or revised timeline before continuing.
• No order expires or becomes automatically forfeited solely because a date passes; any closure or partial-refund decision should be communicated in writing based on work already performed.

6. If we cannot deliver or the work does not match scope

If we determine that we cannot provide the purchased service, we will cancel the affected portion and refund the amount paid for that undelivered portion. If no meaningful work was delivered, the service price will be refunded in full.

The client should report a material scope issue within 7 calendar days after delivery and identify the specific promised item believed to be missing or incorrect. We will review the order record and may correct the issue, complete the missing in-scope item, or provide an appropriate refund. This reporting window does not limit non-waivable legal rights.

Third-party platform fees, domain charges, app fees, advertising costs, inventory purchases, bank fees, and processor charges paid directly to other companies are controlled by those companies’ policies and are not refundable by us.

7. How to request and receive a refund

Requests should include the client name, order reference, selected service, and a short explanation. We will acknowledge the request and communicate the decision in writing.

Approved refunds will be issued to the original payment method. We will initiate them promptly; the time required to appear depends on the bank and payment processor and is commonly several business days.

Refund email

support@uvozallc.com

Support phone

(786) 941-9960

Order reference

Included in the order confirmation email

Policy effective date

September 19, 2026